Elite Land Title

~A Limited Liability Company~

Title Insurance and Settlement Services

Elite Land Title, LLC
370 Old Route 66,Suite 4
PO Box 686
St. Robert, MO 65584
ph: 573-336-9620
fax: 573-336-9621
btougaw@elitelandtitle.net

Customer Complaint Form

Tell Us What You Think

Please provide as much information as possible so we may document, review and process your complaint in a timely manner.

*Complaintant Name:

Please provide us with your full name.

*Property Address:

Provide the property Address this complaint references

*Email:

To process the complaint we will need your contact information. Once the review is processed, you will receive notification of the Actions taken to resolve your complaint.

*Date of Service in question:

To properly address your complaint we will need to know when we failed to deliver the service you expected.

*This complaint is in regards to:

Closing/Settlement Process Research/Title Process Other

Closing/Settlement Process- is defined as any part of the transaction involving but not limited to (Hud preparation, document explanation, disbursement of funds, delivery of documents, etc).
Research/Title Process - is defined as any part of the title insurance quotes, title search, commitment production, turn around times, document recording, and final policy production.

*Complaint is against:

Please provide the name of the employee this complaint is against, and all parties involved or witness to said instance.

*Description of Complaint:

Due to the limited room, you may use a bullet method to describe your complaint. You will be contacted if further clarification is needed.

*Does this complaint involve a legal/regulatory issue:

Yes No Not Sure

Submit Your Complaint:

All information collected in this form is for the purpose of processing your complaint.

You will be notified if additional information is needed and/or upon completion of the Complaint Review process and Actions Taken, if necessary, to resolve issue.